Warmer weather has brought more tourists to Hobart but many who stayed in Mr Khani’s establishment have written bitterly of the experience continuing the pattern of many years.
“DREADFUL” is a word oft used.
A young Brisbane couple on December 13th said that “everything was dreadful”.
They were the exact words that had been used by a group of friends from the Margaret River area of WA in October who added that the room was “horrible”.
A visitor from Taipei in December also described the breakfast as “dreadful” echoing a lady from Melbourne who in November described the breakfast with the same “D” word.
It’s distressing that these tourists suffered this way in Hobart but if they’d read previous reviews like that of Claire from Melbourne on Trip Adviser in February they’d have seen her opinion that it was not just “just dreadful” but also “just terrible” and the room “cold, tiny, noisy & smelt bad”.
WHAT IS Mr Khani’s breakfast described so invitingly on the Hotel.com website as “a delicious continental breakfast every morning for you to make your day a tremendous one”?
Sophie from Ivanhoe, Victoria described it on December 3rd as “home brand cereal, instant coffee, no fruit”.
Warren from WA described it in October as a “Black & Gold cereal brand breakfast”.
A Queensland guest in October described the breakfast as “awfully short” & said that the lobby smelt like “smelly fish”
The Taipei visitor also criticised the breakfast & pointed out that it started too late for people taking an early tour. He had the added complaints that Mrs Khani took a dislike to him because he used the advertised wifi to watch You –Tube & that she would thereafter glare at him & fail to give crockery & cutlery.
But overseas guests didn’t suffer alone. A young couple from Brisbane complained on December 13th that they were ”given a long face” every time she saw them for the sin of using the advertised wifi in the lobby.
Was this treatment by the Khani’s the norm?
There was the odd compliment, one person noting that she got her change for the washing machine , but many were bitter like the Queensland lady who found the Khani’s “absent & unhelpful” .That was better than a couple from Frankston who in September found them “very rude & showing no hospitality whatsoever”.
The gentleman from Taipei found them “unfriendly” & felt “really insulted”.
Failure to measure up to what was advertised.
This has continued to be a common complaint.
A Hong Kong couple on December 1st had checked the web site & reported that the places was not as shown in the photos.
A Richmond NSW couple also found the “photos are misleading”.
The Taipei guest complained that there is not free & unlimited wifi “in all areas like they promise in their advertisement”
And, this is a place where Soheil Khani still has a big sign in the window proclaiming “LUXURY ACCOMODATION”.
Where is Consumer Protection?
Other specific complaints included:-
-A $4 credit card fee imposed without prior notification (by several guests),
-cold rooms,
-“claustrophobic rooms with opaque glass windows,
-run down with holes in the walls where fittings had been removed,
-the facilities awful, very unsafe wiring, no service,
-“no house keeping, dirty bathroom with squeaky door, unsafe electrical connections”.
Some of the recent Classifications were:-
A guest in August found - “Tiny room, very lacking in everything…no windows, no coffee, no toilet paper, no milk, no lift, no lamps, poor lighting, broken tv…should we go on”.
Melanie of Frankston 23.9.13 “One of the worst places I have ever stayed. Cheap & nasty”.
Warren of Perth WA on 25th October declared it Hobart’s “worst hotel”.
William of Wannup,WA 28.10.13 “…I could go on for ever. The worst hotel I have stayed in”.
Gavin of NSW the very next day – “no staff to provide breakfast, rooms dirty, no sleep, worst ever stay”
Dianne ,Melbourne 15.11.13 “The price is outrageous for what I got”.
Ken of Brisbane said on 27.11.13 that he got there too late to find anywhere else but left after that night & that he’d “stayed in caravans that are better”.
A couple from Brussels in December 2013 “..sub par..not as advertised..claustrophobic..
A UK couple in December were more restrained reporting to the Agoda Accomodation site that it was “completely different from how it was advertised ..and disappointing”
No comments:
Post a Comment