Hobart Lodge -- Polish Couple Treated Very Badly

From  Booking.com on 6th March:

Katarzyna

Couple

  Poland

March 6, 2014

NOTHING!!! This is the worst place to stay in Tasmania. 

Do not choose it!!! The worst hotel, I have ever seen, I have ever been to.

I have chosen the Hobart Lodge, because of free Wi – Fi, 

that I need every day. During the reservation process via 

booking.com, I was asked if I need to have some request. 

I ask for the possibility of checking in little earlier, 

because I was traveling with my friends all the night. When I 

came to the Hotel in Hobart there was no one in the reception!!! 

I mean there was no reception at all. No one told me about it

during reservation! The Hotel was closed. There was a sheet of 

paper with telephone number to call. 

I had to call from our 

mobiles to ask somebody to come and open the building for me and

my friends. And wait until someone will come. For about 15 minutes 

came man in age 55 - 60. 

He let us come inside the building with our 

luggage and inside the room. But unfortunately the room was not cleaned 

after previous tourists. 

It was about 13.00 and the owner of this hotel 

started trying to find someone who cleans the rooms. 

I asked him to let us leave our luggage at the hotel and we 

told him we would like to go to the city. But that man, 

probably manager of that place did not agree for that. 

He was very impolite for us from the beginning! He did not 

let us leave the luggage inside the room, what is more he did not let us 

leave the luggage inside the hotel. He told us to get out with all our luggage. 

We had to wait with all our luggage on the pavement near the street, 

outside the hotel. We were crouching with our luggage on the pavement for 

almost one hour waiting until the room will be ready!!! 

We were very tired, we could not change our clothes. 

I would like to remind You that on website about the Hobart Lodge 

there is written very clear: "we help with transport from the Airport 

and we provide a luggage office". We have never met with such behavior!!! 

Never!!! 

Rude manager of the hotel. It never happens!!! And this place has 4 stars! 

The manager of that hotel left us with our luggage just on the street and then he went by his car.