Mehrab-Khani's property Harrington 102 has picked up another bad review, and this one is a beauty. The reviewer mentioned that she is taking this to Consumer Affairs and the Ombudsman.
The accommodation facility seems to be taking a downward spiral with more bad reviews in a shorter time than ever before, coupled with increasingly angry people.
Here is the latest review, 3 March 2012 on Trip Advisor:
"Absolutely Disgusting Doesn't Even Deserve A Rating!!!!!!!
I booked 2 rooms via the net, 1 for 2 nights and 1 for 1 night, according to it there were only "compact" rooms available for the nights we wanted, apart from 1 balcony room which was something like $180 per night.
WELL, compact is the understatement of the century.... couldn't open the door and get into the room if the bathroom door was open,unless you were super skinny, NO window only glass bricks where one should be, heat pump, thank god, which we put onto air con so that we had some air circulating.
Bathroom advertised as marble, woopy do, so tiny, no face washers or hairdryer, you could hardly move in the shower. IN our other room, it stank,it smelt like the sewer, to put it politely, even room deodoriser didnt help...
Back to the room itself, couldnt stretch out your arm when in bed because the wall was in the way, lucky to be 8 inches each side of the bed, so no bed side tables, the heat pump was plugged in by an extention cord, I had to unplug that to plug in the so called, bedside lamp, which was stuck on the wall and didnt even work.
It was dirty and mouldy in places,you could see where things had been taken off walls but hadnt been repaired or painted, the phone to get intouch with reception, didnt work in either room.
The tiny jug of milk in the fridge in one of the rooms, had a film on it, so no saying how long it had been in there for. We should have gone and complainedt, and I dont know why, but didnt...
Our biggest concern was that the was only 1 way in and out of the building, via the stairs, oh yes we had to drag ourselves and luggage up 4 flights of stairs, NO LIFT. With NO window in the room, and only the stairs, WHAT IF THERE WAS A FIRE???? How the hell do you get out ??????? IS THAT LEGAL???
The only concelation was that the mattress was comfy, there was certainly nothing else even remotely good about the Harrington. I wouldn't even let my dogs stay there, their bed is bigger than our whole room was. oh and cleaner......
We couldnt put up with it for the second night, So we decided to book into something better, being to polite and embarrassed to say the real reason that we werent staying the second night, god only knows why, I told the lady at reception, who is not professional at all, that I was sick and we had to leave.
I had paid up front for the two nights, and knew that there was a cancellation fee, but apon asking for my money back, which was only for 1 room for the second night, i was told that you have to give 72 hours notice, um a bit hard when you have already been there 1 night.
I could have got into a real doozy of an argument, but the stupid impolite woman on the other side of the counter was getting very agro with me, so I kept my cool and told her that that is just not right, to put it in terms that I can put in print. Her excuse was that she wouldnt have time to readvertise the room on the net.
This happened before checkout time and check in isnt before 2pm... It was supposed to be nearly booked out but we only saw 2 other people there and they were in the room next to ours.
When we got back to our room the first night at about 12.30am their door was chocked open with the rubbish bin. Very strange, were they too claustrophobic to sleep with their door shut???
No parking, on the street in front if your lucky, which means putting money in the meter all the time, or round the corner theres a small car park you can pay $9 for all day, but only once all the workers have left to go home so that theres space...
I could go on and on and its all BAD, I intend on taking this further with consumer affairs and the ombudsman if need be to try and get our money back for the second night, that stupid inpolite receptionist,cleaner,manager what ever she is meant to be, could do with getting intouch with a good PR company to learn how to run the place properly.
AND if there is another owner of this disgusting establishment, you need to get rid of her... Anyway, we had REAL luxury accommodation the second night at The Wool Store, it was absolutly beautiful.
You could do with going there lady and having a look and learn what true luxury accommodation is and how to treat people.... MY ADVISE IS TO NEVER STEP FOOT OVER THEIR PRETENTIOUS MARBLE FRONT STEPS......."
http://www.tripadvisor.com.au/Hotel_Review-g255097-d300914-Reviews-Harrington_s_102-Hobart_Tasmania.html
Monday, March 5, 2012
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